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Esme

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Our Product Refill Service

Our product refill service

We provide a refill service for local customers on a range of laundry, household cleaning and hand washing products. We refill your empty bottles and return them, usually with a significant saving in price.

Accessing the service

You need to be registered for our product refill service. If you are a local customer, when you first purchase a refillable product from us, we will provide you with information about registering for the refill service. Registered users can order refills when they are logged onto our website.

Ordering refills

Product refills are listed in a special product category, and you can order them just like any other product, provided that you are registered for the service. Please bear in mind that we can only supply a refill if you have previously given us a bottle to refill. We do not maintain a pool of shared empty bottles. You do not, however, need to order a refill immediately. We can look after your empties until you want them refilled.

What we refill

Our range of refill products includes ECOS laundry liquid in three fragrances, Faith in Nature laundry liquid, various surface cleaners (Parsley Plus, Orange Mate, Stain & Odour Remover) from Earth Friendly, as well as dishwasher gel from Faith in Nature and a range of washing up liquids. It also currently includes furniture polish, bathroom cleaner and several hand washes. You can call up a list of refillable products by looking for the tag 'Refillable'. Click here to see a list of the products we currently refill.

Returning empty bottles to us

You can give us your empties whenever we deliver an order. You can order your refill right away, or we can look after your empty until you need a refill. Most customers find it best to purchase a second bottle of a product and return their first empty when their second bottle is delivered, and thereafter to return an empty each time a refill is delivered. For some customers, three works best.

Customers may be able to establish a communal collection point where empties can be picked up whenever we are in your neighbourhood.

We are not able to visit you purely for the purpose of collecting empties.

Please ensure that empties are returned clean and in sound condition, and that they are clearly labelled with your name. It is unsafe for us to transport bottles with leaky tops and we do not offer a cleaning service - sorry!