Dispatch times (postal / courier delivery)
We aim to dispatch orders by the next working day, but we are dispatching a growing number of orders on the day of ordering, if the order is received before midday. Our commitment has always been to dispatch orders within two working days, but in practice that hardly ever happens (because we are quicker than that), and we will make every effort to let you know in the unlikely event that your order is going to be delayed.
UK Delivery (mainland UK excluding Highlands & Islands)
New charges mean most orders are delivered for just £3. Based on past customer preferences, we have made £3 our default charge for parcels under 2 kilograms. Smaller, lighter parcels will be sent First Class, while parcels over 1 kilogram (or unusually bulky items) will be sent Second Class (or equivalent). For these parcels there will be a Premium option for those wanting their goods more urgently.
'Standard' and 'Premium' options (offered at checkout based on weight)
|Small parcel||£3.00||Standard: Less than 1 kg and within Royal Mail small parcel dimensions - Royal Mail First Class|
|Medium parcel||£3.00||Standard: Less than 2 kg and within Royal Mail small or medium parcel dimensions - Royal Mail Second Class (or economy carrier at our discretion)|
|Medium parcel||£6.00||Premium Option: between 1 and 2 kg - Royal Mail First Class (or overnight courier at our discretion)|
|Large parcel||£7.50||Standard: Between 2 and 15 kg - Royal Mail, economy or 24-hour courier at our discretion (choice will reflect value of goods ordered).|
|Orders above £60||Free|
For orders above 15 kilograms, a quotation will be provided on request
Please note: because our system uses estimated shipping weights (including weight of packaging) it is possible that you may be charged the rate for a higher parcel weight than is appropriate. When this happens, we will automatically apply a credit to your account to offset against a future order, or will refund the money at your request.
Free Local Delivery
Galgate and Bailrigg Campus
We deliver every weekday to Lancaster University Campus and within Galgate village. Normally we will deliver your goods on next working day, but on occasion delivery may take an extra day, and sometimes you may receive your goods on the day you order them. Sub-one-hour delivery times are not unknown. Call us and we'll be able to advise.
Local Area (up to 10 miles)
To enjoy our free weekly delivery service (Thursdays) please make sure that you submit your order by 4 pm on Wednesday. Please check our Facebook page or our website for details of any special arrangements around Christmas and New Year.
Surrounding Area (10 to 15 miles)
We can quote you preferential delivery rates, including free delivery subject to a minimum order, if you live in the area surrounding our local area. Please call for details.
If you qualify for a preferential rate, it will be applied automatically to your second and subsequent orders placed via the website.